The costumer can return any product with a manufacturing defect to Susherito. Considering the type of products bought, the costumer shall enjoy a term of 1 week from the time of the purchasing, at which she/he became aware of his/her lack of conformity with the product and inform to inform Susherito NFT within this time. Where the term was exceeded, the costumer shall be responsible for any damages.
To proceed to the return, the costumer must contact Susherito NFT within the term of 1 week granted, and use the contact us stating which product(s) is/are to be returned, attaching a photograph and a detailed list of the defects found in such product(s).
Once Susherito receives the notice from the costumer, it shall inform them if the return of the product can go ahead in a term of 5 working days. If the return is applicable, Susherito shall inform the costumer on the method of collection or shipping to its offices/stores of the defective product.
Every product to be returned must be unused and have all labels, packaging and - where applicable - documents and the original accessory items provided with the product. Should the costumer fail to do this, Susherito reserves the right to refuse the return.
After receiving the product and verifying the defects, Susherito will offer the costumer the opportunity to replace the product for another one with the same characteristics, unless this option was objectively impossible or disproportionate for Susherito.
Where another identical product could not be sent given a lack of stock, the costumer may choose between terminating the contract (i.e. the return of the amounts paid) or asking for the shipping of another model of the costumer’s choice.
The delivery of the identical product or the new model chosen by the costumer, as applicable, shall be completed in the 10-20 working days following the date on which Susherito confirmed the replacement of the defective product or the shipping of a new model to the costumer.
If the costumer terminates the contract, Susherito shall return the entire amount paid by the costumer to purchase the defective product.
Susherito informs costumers that the term required for the return of the amounts paid within a term of 14 calendar days from the time the costumer agreed to terminate the contract.
If your order qualified for free shipping, and the return reduces your order value to below the free shipping threshold, original shipping fees will apply.
Returns must be informed to Susherito before the shipping, any returned item not informed will not be refunded, and may be subject to re-shipping or a re-stocking fee of $15.00.
Susherito is not responsible for the courier service employed by the costumer to return the order. In this connection, Susherito advises the costumer to ask for a delivery receipt once the courier service has delivered the product at the offices of Susherito, so that the costumer has proof that the product has been correctly handed over to Susherito. Susherito shall not be responsible for the address where the costumer sends the order for its return.
The customer shall be directly responsible for the return expenses of the order (such as, for instance, shipping expenses of courier services).
The product must be unused and have packaging and - where applicable - documents and the original accessory items provided with the product. If the costumer fails to do this or if the product had suffered any damage, the costumer agrees that the product may be worth less, or that Susherito could refuse to accept the return.
Once Susherito has verified that the order is in good condition, Susherito shall proceed to return all the amounts paid by the costumer.
Should the costumer choose to return the entire order, Susherito shall return the costumer all amounts she/he had paid.
If the shipping item is over $50.00 the costumers should consider using a trackable shipping service or purchasing a shipping insurance. We do not guarantee that Susherito will receive the returning item.
Susherito shall return the amounts paid as soon as possible, within a term of up to 30 calendar days following the date on which agreed to make the refund.